Know Your Rights
Know Your Rights After a Vehicle Accident
Introduction
Being in a vehicle accident can be one of the most frightening experiences in life. Even with strict safety standards in the automotive industry, accidents happen. While the hope is that everyone walks away unharmed, there are still important steps to take regarding repairs and insurance claims.
Choose Your Own Repair Shop
Express Collision Center is here to help you navigate insurance claims and ensure your vehicle is repaired fairly. Remember:
Insurance companies often provide a referral to their network of preferred shops.
You are not required by law or contract to use their recommended shops.
You have the right to choose Express Collision Center or any repair shop of your choice.
Insurance Company Tactics
- Some insurance companies negotiate deals with repair shops to get repairs at discounted rates.
- This is done to minimize the insurance company’s payout, not necessarily to benefit you.
- Always remember that it is your vehicle, and you have the right to choose where it is repaired.
What to Do if Pressured
- If an adjuster insists you must use a recommended shop, request to see the contract or law that requires it.
- Adjusters cannot produce anything that legally binds you to their preferred shop.
Protecting Your Rights
If you believe your rights have been violated:
- Contact the Nevada Department of Insurance.
- File a complaint against the party violating your rights.
- Express Collision Center can assist you through the process to ensure your vehicle is repaired properly and fairly.